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Refund Policy

A legal disclaimer


The explanations and information provided on this page are general and high-level explanations of how to draft a Refund Policy. This document does not constitute legal advice and should not be relied upon as such. The specific refund policies for your business should be tailored to your unique circumstances and local laws. We recommend seeking legal advice to assist in the creation of your own Refund Policy.
Refund Policy Overview
This Refund Policy outlines the conditions under which customers of C2C Fashion and Technology LLC, a Software as a Service (SaaS) provider, can request refunds. By subscribing to our service, you agree to the terms of this policy.
Timeframe for Requesting a Refund
Customers may request a refund within 5 days from the date of the initial subscription purchase. Refund requests made after this period will not be considered.
Conditions for Refunds
Refunds will be issued under the following conditions:

  • Service Malfunction: If the software experiences a malfunction or significant downtime that prevents its use as described in the service agreement.

  • Unsatisfactory Service: If the customer is not satisfied with the service within the initial 5 days and has notified customer support within this period.

  • Subscription Cancellation: If the customer cancels their subscription within the refund eligibility period.

Partial Refunds
In some cases, partial refunds may be issued at our discretion. For example, if a customer has used the service for a substantial portion of the subscription period, a partial refund reflecting the unused portion may be granted.
Process for Requesting a Refund

  1. Contact Customer Support: Customers must contact our customer support team at info@concept2consumption.com to initiate a refund request. Please provide the following details:

    • Full name

    • Account email address

    • Reason for refund request

    • Any relevant screenshots or documentation

  2. Review Process: Our team will review the request and may contact you for additional information. The review process typically takes 5 business days.

  3. Approval and Issuance: If the refund request is approved, the refund will be issued to the original payment method within 10 business days.

Non-Refundable Items
Certain fees and charges are non-refundable, including but not limited to:

  • Setup fees

  • Customization fees

  • Fees for add-on services or third-party integrations

Modifications to the Refund Policy
C2C Fashion and Technology LLC reserves the right to modify this Refund Policy at any time. Any changes will be posted on this page and will take effect immediately. Customers are encouraged to review this policy periodically to stay informed of any updates.
Contact Information
If you have any questions or concerns about our Refund Policy, please contact us at:

By subscribing to our service, you acknowledge that you have read and agree to this Refund Policy.

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